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How to Connect Your Devices to tigerWIFI

Connect your iPhone or iPad to tigerWIFI

1. On your iPhone or iPad, tap on Settings.

2. At the top of the screen, tap on Wi-Fi.

3. Make sure “Wi-Fi” is toggled on. Tap on “tigerWiFi”.

4. Enter your Holy Family username (without @holyfamily.edu) and your password.

5. Tap on “Trust” to continue.

6. A checkmark next to tigerWiFi indicates that you are connected and ready to use the tigerWiFi.

Connect your Android device to tigerWIFI

The steps required to connect an Android device to tigerWIFI differ slightly based on the type of device and the version of Android operating system. The following screenshots were captured on Android 8.1 (Oreo), but generally apply to recent versions of Android on any device.

  1. Tap the Settings icon on your device. If you can’t find the settings icon, consult your device’s user manual for directions.
  2. Tap Network & Internet and then tap Wi-Fi. If Network & Internet is not an available option, you may have an older version of Android. Instead, look for the option labeled Wi-Fi and tap it to continue.

  3. Make sure that the switch button next to Wi-Fi is in the on position.Your device will automatically list tigerWIFI as an available Wifi network. Tap on tigerWIFI to begin setting up your connection.

  4. If prompted to choose a CA certificate, select Do not validate. If your version of Android already lists the CA certificate as Unspecified, you can skip this step.

  5. In the Identity field, enter holyfamily\ followed by your Holy Family username (without @holyfamily.edu). For example:holyfamily\jdoeNote that the slash is a backslash (\) not a forward slash (/).Your version of Android, particularly older versions, may not require the holyfamily\ preceding your username. If your attempt to connect to tigerWiFi fails with holyfamily\ included, remove it and try again with just your username.Anonymous identity is not a field you are required to complete.

    Your password is the same password you use to log in to your Holy Family email account.

    Tap Connect when you are finished.

  6. TigerWIFI will be labeled as Connected in your list of WiFi networks.

Connect to TigerWiFi with Windows 7, 8, and 10

  1. Open the Network and Sharing Center. You can do this by:
    • Right clicking on internet access icon located on the bottom right hand of the screen in the toolbar.
    • Another way is to type “network and sharing center” into the windows run box located on the bottom left hand of the screen.
    • Open up the control panel, click on “network and internet”, click on“network and sharing center”
  2. Click “Set up a new connection or network”
  3. Click “Manually connect to a wireless network”
  4. Enter the Network name (SSID) “tigerWIFI”, select WPA2-Enterprise, Encryption type should be AES, and both check boxes should be enabled. Note: Leave security key blank.
  5. Click “Change Connection Settings”
  6. Leave the connection tab as is. The options for connect automatically and connect even if the network is not broadcasting its name (SSID) should be enabled.
  7. Click the security tab. The security type should say WPA2-Enterprise, Encryption type should be AES, the authentication method should be ‘Microsoft Protect EAP (PEAP). The option for ‘Remember my credentials” should be clicked.
  8. Click the settings button. Uncheck the ‘Verify the server’s identity’ at the top.
  9. Then click the “configure’ button. Under there make sure the checkbox for Automatically use my Windows logon name is not checked. Usually windows 7 will enable this, and Windows 8 will not. Make sure it’s off.
  10. Click OK on the EAP MSCHAPv2 properties window.
  11. Click OK on the PROTECTED EAP properties window.
  12. You should be back on the tigerWIFI Wireless Network Properties. Click “Advanced Settings”
  13. Enable “Specify authentication mode” and set it to “User Authentication”
  14. Click OK on the Advanced settings page.
  15. Click OK on the tigerWIFI Wireless Network Properties.
  16. Click CLOSE
  17. Click on your wireless icon at the bottom right of your screen, and, if prompted, click connect. You will now type your credentials, and click OK.
  18. Your connection should complete and you should be ready to use tigerWIFI.


Connect to tigerWIFI on a Mac

  1. Open the “System Preferences”. It can be reached through
    the following:

    • At the top-left corner of the screen, click on the Apple logo and click on “System Preferences…”
    • On your dock, click on the icon labeled “System Preferences”.
  2. Click on “Network”.
  3. Click on “No network selected” under Network Name.
  4. Click on “tigerWIFI”.
  5. You will be prompted to enter your credentials. Enter your
    Holy Family username and password.
  6. Make sure Mode is set to “Automatic” and “Remember this
    network” is checked. Click “Join” to continue.
  7. You should now be connected and ready to use tigerWIFI.
Updated on June 13, 2018

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